Complete Guide to 3CX

Complete Guide to 3CX

3CX software enables calls, texts over the internet

Most businesses with a team of employees utilize a multi-line Private Branch Exchange (PBX) telephone system. This traditional business telephone system has several helpful features, but the system itself is outdated and can become expensive to maintain. However, switching to a cloud-based VoIP system can save a business up to 80%, and the savings can be felt almost immediately. A 3CX VoIP-based system has greater functionality over old-fashioned telephone systems that use traditional copper wires.

What is 3CX?

3CX is a software-based PBX system that uses VoIP to make calls over the internet. Simply put, the 3CX software enables extensions to make calls, and the VoIP (Voice over Internet Protocol) system handles the functionality of the calls. 3CX is the software and VoIP is the phone system. The 3CX software is based on the SIP (Session Initiation Protocol) standard and works with popular IP phones and SIP Trunks.

How Do VoIP and 3CX Work Together?

3CX is a software-based Private Branch Exchange (PBX), and VoIP is the phone system. 3CX is the best solution on the market where phone systems can be configured to suit the customer’s individual or business needs. 3CX enables extensions to make calls through the public switched telephone network or a VoIP system.

Is 3CX cheaper than traditional phone service?

Yes. It’s actually quite a bit cheaper. Customers can save up to 80% with a VoIP-Enabled Business Phone System by 3CX. SPARK Services has been providing businesses with VoIP business phone systems and service since 2014. We’ve cross-compared and analyzed multiple VoIP systems that are currently available on the market, and have selected 3CX VoIP systems to provide our customers with the best rates and highest reliability.

SPARK is a 3CX Titanium Partner

SPARK Services has been 3CX-certified as a Titanium Partner since 2018. Now, SPARK is the largest 3CX Titanium Partner by volume in the United States.

Can I get 3CX on my mobile phone?

Yes. 3CX offers a softphone – an app that can be installed on your mobile phone. This allows you to access all the features from your office phone and make calls from your office number.

Can employees use 3CX anywhere, remotely?

Your employees can work productively from anywhere using voice apps on their smartphones and conduct remote business meetings via web conferencing without requiring apps. With 3CX PBX they can do this and much more. The freedom of choice doesn’t end there, with 3CX you can choose to deploy on-premise on Windows or Linux, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free PBX that requires minimum management. Get 3CX free for one year and future-proof your business today!

With the coronavirus outbreak, your staff has already started to figure out how to work without coming into the office, and are likely juggling random video apps and personal cell phones. What if you could boost customer service and make it easier for staff with an easy-to-use, all-in-one phone system – all while saving money? With 3CX, you’ll have a full-featured PABX system – call queues, built-in video calls, web conferencing, and more. In addition, you can integrate website live chat, Facebook, and text messages all in one system. All these features are remote-friendly; your team can use them from anywhere via mobile and browser apps. It’s also open-platform and fully compatible with popular IP phones and SIP trunks. Run on-premise on an existing server, as a virtual machine, hosted, or in your private cloud. 3CX is the PBX solution that scales with your business and is available at a fraction of the cost of comparable software solutions.

Is 3CX secure?

Absolutely. 3CX is very secure itself. It has multiple security features because of the number of attacks on VoIP systems. Be sure to use strong and unique passwords, reduce exposure to non-secure networks, monitor network usage, and keep the operating system up to date. Find out how to keep your online passwords secure.

Here are a few 3CX features

  • On-Premise Phone System
  • Hosted PBX
  • Remote Working: Mobile Apps
  • Know who’s calling
  • Take calls from your browser
  • Free Video Conferencing
  • Integrated Call Center
  • Never missing a call
  • Slashing your communication costs and phone bills
  • Management and Self Installation
  • Website Live Chat
  • Your PBX can be based in the cloud
  • WebRTC Web Conferencing




What are 3CX-VoIP Phone Services?

VoIP is an acronym for Voice over Internet Protocol and is a technology that converts your voice into a digital signal. This allows you to make phone calls from a computer, a VoIP phone, or other data-driven devices. Find out more about our VoIP services or read the complete guide to VOIP.

What Are the Benefits of 3CX-VoIP?

Since VoIP uses packets to send information, more information can be sent over networks which allow benefits that aren’t possible with old-fashioned landlines.

What is SIP in regards to 3CX?

SIP is an acronym for “Session Initiation Protocol” and is the process of transmitting voice calls over a SIP trunk, and it works with VoIP phone systems. SIP is a signaling protocol used to establish a session between two or more participants. Basically, SIP establishes the connection and was designed to set up real-time multimedia sessions between individuals or groups. In addition to telephone calls, SIP is also used to establish video or audio meetings.

What is a Softphone for 3CX?

Softphones are basically software-based phones. Softphones mirror desk phones by presenting a phone display on the computer, which comes with a phone dial pad and call-handling features.

What is a PBX phone system?

PBX stands for Private Branch Exchange — a private telephone network used within a company or organization. The users of the PBX phone system can communicate within their business or the outside world.

Are you tired of your old business phone system?

You deserve a better way to communicate with your team. 3CX is the most affordable, scalable, and reliable VoIP-based PBX solution on the market today. It’s easy to set up and use, so you can start saving money right away.

And it has all the features that make communications easier for teams like yours – like unlimited calling in North America, voicemail-to-text transcription, call forwarding, and more.

Switching to 3CX will save you time and money while providing an excellent customer experience that will keep your employees happy! What are you waiting for? Get started now!

Contact us right now to get started on your 3CX Phone System!