SkyLink Device Status – Self-Service Guide

This guide helps you quickly check the health and performance of your SkyLink internet device. Use the official SkyLink Device Health Dashboard to verify your connection status, monitor data usage, and review plan details.

Step-by-Step Access Instructions

1. Visit the Device Health Portal:
   https://x1271devicehealth.skylink-wifi.com
2. Enter Your Device Serial Number:
   Serial numbers begin with X1271 (e.g., X1271240400271).
   Locate this number on your device label or product packaging.
3. Click Continue:
   After entering the serial number, select the Continue button to proceed to your device dashboard.

What Information Is Available

• Connection Status: View current online/offline state, signal strength, and carrier (e.g., T-Mobile).
• Data Usage: Track your monthly usage (example: 701.62 GB). SkyLink plans are unlimited, but usage stats are available.
• Plan Details: Review your active plan, start/end dates, and remaining days in the billing cycle.
• Speed Test: Run a built-in speed test directly from the dashboard (typically completes in under one minute).

Need Assistance?

If you are experiencing issues or need help interpreting your SkyLink device data, please contact us!

Important: When contacting support, please include the word [SKYLINK] in the subject line of your message or ticket. This helps our internet support lead identify and prioritize your request appropriately.

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