VoIP Outage 12/8 and 12/9/2024 @10:57 PM CST

Our customers have seen a few SPARK VoIP outages today due to the nationwide Cox outage.  Our backup BGP routing was also affected during this time meaning our servers were online and functioning but could not access the internet.  This also affected our failover services as they had DNS issues resolving domain names during this time.  We are investigating how to handle these types of issues in the future and to better server our customers.  A full report will be available in the coming weeks.

SPARK Services Holiday closings

All SPARK Services offices will be closed  11/28/2024- 12/1/2024 for the Thanksgiving holiday. We will reopen at 9:00 AM Monday 12/2-2024. We will be closed 12/24/2024-12/25/2024 for the Christmas holiday. We will reopen at 9:00 AM Wednesday 12/26/2024. We will be closed 12/31/2021/1/2025 for the New Years holiday. We will reopen at 9:00 AM CST Wedensday 1/2/2025. We hope you have a Happy Thanksgiving, a Merry Christmas and a Happy New Year. We appreciate your business and are thankful for our customers every day!!

 

SPARK Services Labor Day closing

All of our offices will be closed 9/2/2024 for Labor Day. We will return Tuesday 9/3/2024 at 9:00 AM CST. Have a safe and happy holiday!!!

 

SPARK Services Memorial Day closing

Our offices will be closed Monday 5/27/2024 for Memorial Day. We will return Tuesday 5/28/2024 at 9:00 AM CST. Have a safe and happy holiday!!! 

 

SPARK Services Outage update 2/22/2024 2:58 PM CST

The carriers are coming back up. A lot are still down or experiencing slow speeds. The last word we heard was everything should be back up by midnight tonight. If you are still experiencing issues tomorrow please log into your account and put in a ticket or go to www.sparkservices.net/support and put in one. At this moment we are not seeing any issues on our side. Unplug the modem for at least 5 minutes and periodically check it. We appreciate your business and we will keep you posted as we get updates. 

SPARK Services Cell Phone Outage Update 2/22/2024 10:09 AM CST

As most already know, there are massive AT&T, T-mobile, and Verizon outages today. This is affecting our service right now, too. You don’t need to call in and report. Fingers crossed for a speedy nationwide recovery.

https://www.foxbusiness.com/lifestyle/cell-phone-outage-hits-att-customers-nationwide-verizon-tmobile-users-also-affected?fbclid=IwAR0awHUFbrCmvOIlKX6ZL0H7MZrORpzhmEk3FTOa6NQCJ_ajzAmweuFc4LY

 SPARK Services Thanksgiving Holiday hours 11/22/2023 12:30 PM CST

All SPARK office will be closed 11/23/2023-11/24/2023 for the Thanksgiving holiday. We will return on Monday 11/27/2023 at 9:00 AM. Thank you for your business and have a Happy Thanksgiving

SPARK Services VoIP Outage 10/13/2023 10:18 AM CST

The outage this morning has been fixed. Systems are already coming back up. Please be patient. If you are still having issues please let us know. 

 SPARK Services Labor Day hours 8/31/2023 12:08 CST

SPARK will be closed Monday 9/4/2023 for the Labor Day holiday. We will return Tuesday 9/5/2023. Thank you for your business and have a safe and happy holiday!!

SPARK Services VoIP Outage 08/07/2023 (UPDATE 2) 3:01PM CST

Carrier has implemented a fix and everything seems to be back up. They are going to continue to monitor everything. We will give the all clear once they are confident with the solution.

SPARK Services VoIP Outage 08/07/2023 (UPDATE) 2:43PM CST

Our upstream carrier has identified the issue and is currently implementing a fix. More updates to come. 

SPARK Services VoIP Outage 08/07/2023

We are experiencing an intermittent outage with our upstream carrier. We’ve already alerted them and they confirmed it’s a widespread issue. To our knowledge this is just effecting outbound calling. We will actively be updating this page once we have updates. Thank you for your patience.

SPARK Services Independence Day hours 6/30/2023

SPARK will be closed Monday 7/3 and Tuesday 7/4 for the holiday. We will return Wednesday 7/5. Thank you for your business and have a safe and happy holiday!!

SPARK Services Network VoIP (3CX) Outage as of 06/19/2023 @1350 CST

All of our VoIP (3CX ) servers have been migrated to a functioning IP address range that is still within our Tulsa DataCenter.  All services have been restored.  If you are still having problems with your system we encourage you to first unplug and then plug your phones back into a power source to allow them to reboot.  If that does not work please call our support at 918-608-8888 or send an email to [email protected] and we should be able to get you back up and running quickly.  Currently, the team is working on minor “bugs” from the IP migration.  For more information on the events that happened in our Tulsa DataCenter please visit.  http://ktul.com 

SPARK Services Network VoIP (3CX) Outage as of 06/18/2023 @1453 CST

Strong 100MPH straight-line winds and a reported three tornados have struck our Tulsa DataCenter.  Our data center is up and functioning, but we have lost connectivity to the outside world due to over 1000 telecommunications poles being destroyed during this event.  Our teams are working around the clock to move, restore, or migrate as needed our customers’ phone systems to working IP addresses and circuits. 

SPARK Services Network Outage as of 03/31/2023 (UPDATE 2)

Thank you for your patience. Our networking team is slowly starting to see connectivity be restored to our instances and we are starting to see systems come online. We will push another update once everything has been restored. 

SPARK Services Network Outage as of 03/31/2023 (UPDATE)

Our network team has identified the issue and they are working on implementing the fix right now. Please continue to check this page for further updates. Thank you for your patience. 

SPARK Services Network Outage as of 03/31/2023

We are experiencing a network outage at this time. The first report came in at 3:21PM CST. Our network team is already on it and are investigating the issue. Please stay tuned to this page for more updates. Thank you for your patience. As most already know, there are massive ATT, Tmobile, and Verizon outages today. This is affecting our service right now, too. You don’t need to call in and report. Fingers crossed for a speedy nationwide recovery.