AGREEMENT TO THESE TERMS ARE REQUIRED TO PLACE YOUR ORDER.

1. LTE INTERNET IS NOT CABLE INTERNET! Your speeds will fluctuate based on tower congestion and load balancing done by the carrier. SPARK Services has no control over this. LTE is more reliable than satellite; however, if you need a 24/7 connection, LTE internet may not be the solution for you.

2. There may be times your connection may drop out altogether. If this happens, SPARK Services will do everything we can to resolve the issue; HOWEVER, if the carrier is experiencing any kind of  outage or change of service, SPARK Services does not have any control over that. You will not be issued a refund or credit  for the days your service was down.

3. If you are not happy with our services or the service does not work for you, you must send an email to [email protected] within 14 of receiving your sim card/modem to be issued a refund if you are a new customer. Minus the activation fee and shipping cost. If you cancel after 14 days, YOU WILL NOT RECEIVE A REFUND. The new ESim modems are returned upon cancellation if leased. A return label will be provided. If the modem is purchased and you are in your trial period we will refund the modem cost but you are responsible for returning them in the original modem packaging with all equipment pieces. If sent back not in the original packaging, there will be a $25 charge for the box. If the charger and antennas are not returned there is a $10 charge for each piece.

4. For existing customers, if you would like to cancel your service, you must do so in writing by sending an email to [email protected] 30 days before your next billing cycle. If you don’t send an email within 30 days, you may be subject to another charge on your next billing cycle.

5. If you provide your own modem, you must include the make, model  and the IMEI from your modem in the “Notes” section of the order. You can also call the office with the information 918-608-8888. Failure to do so will cause delays/cancelation of your order.

6. SPARK Services can not help you with any BYOD. It will be up to you, the customer, to get your SIM card to work.

7. The modems can only be used with certain providers. Once cancelled they cannot be reactivated with SPARK.

8. The credit card that you make your purchase with also goes on file AUTOMATICALLY. If you wish to change the credit card on file, you may visit. https://sparkservices.net/forms and fill out a new CC Auth form

9. All internet accounts are to be set up on auto-pay without exceptions. Failure to do so may result in suspension of service.

10. Any changes you make to the modem, INCLUDING pressing the reset button or changing the password and SSID on the modem, are done at your own risk. You may be charged for the reset of the modem is you make any changes.

11. We DO NOT offer 24/7/365 support for our internet customers. The reason being is our support from the carrier is not 24/7/365. If you are experiencing issues with your internet, please fill out ONE support ticket by logging into your account using this link https://sparkservices.net/support/ , and your request will be attended to by the next business day. If you submit multiple tickets, this will delay your support. Our office is open Mon-Fri 8-6 CST. We are closed on all major holidays.

12. If a customer has an issue with our LTE internet services, you are to call us at 918-608-8888 to discuss the problem, and we will be happy to help. Any negative reviews found by a customer posted online or via any social media outlet will be grounds for account termination based upon the sole discretion of SPARK Services. Honestly, folks, there are many factors at play with LTE services, and most are out of our control, so if you have a problem, give us a call, and we will work it out.

13. Orders placed online will be shipped within 48 hours of placing the order as long as the equipment and service are available. Any order that is placed over the weekend will be shipped on Monday or Tuesday the following week. Shipping times may vary. If you would like expedited shipping please call the office 918-608-8888 and we are happy to accommodate your request.