The FCC has put into place regulations for the communication industry in 2023 due to the increased use of 10-digit phone numbers by businesses and scammers. To help deal with scam SMS the 10DLC rule was implemented. This has now created the need for all clients of any communication company to file for verification. Below are the required questions to enable 10-digit SMS for your company.

Please fill this out and submit. Once submitted SPARK will file this with the aggregators on your behalf. Processing time for this can vary from 1-5 business days, please keep in mind this may change due to the current amount of applications nationwide and carrier wide. Once approved or denied by the aggregator, SPARK will reach out to your point of contact for next steps.

Below you will find URLs to explain the change in detail as well as FAQ. Thank you for your support and understanding.

Helpful tips for getting approved

The Telephone Consumer Protection Act

Confused by 10DLC compliance?

10DLC FAQ

Please note: Approval/Denial is NOT dictated by SPARK. This is a 3rd party verification process through the FCC and all major carriers that must be approved. We here at SPARK do not have any sway in an application being approved or denied. Upon denial the process must be started again. Once approved a SPARK team member will reach out to your company contact and let the party know as well as address any issues that may arise.

Thank you.

Date(Required)

Today’s date.

Business Name(Required)

Doing Business As (DBA)

Contact Email(Required)

Please use the email for the person submitting this form for communications.

Legal Company Name(Required)

Legal Company Name

Company Website

Tax Number / Tax ID / EIN(Required)

What type of legal form is the Org?(Required)

Stock Exchange(Required)

Please select the stock exchange your company is traded on.

Stock Symbol(Required)

Business Type(Required)

Please chose from one of the following options.

Company Phone Number(Required)

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Campaign Description(Required)

Please describe use case. Minimum of 40 characters in this field. Example: “We use SMS to communicate upcoming appointments”

Automatically Renew Campaign?(Required)

Yes

This auto renew will keep you compliant with the FCC regulation without making changes. If you need to update your campaign periodically, or do not intend to auto renew, please set this to No.

Message Flow(Required)

Please describe how a customer will be able to opt in or out of receiving SMS from your company. Example: Customer can opt in by providing their number to our website.

Sample Messages

This will be examples of messages you send day to day. The more samples you can provide for use case will assist in approval.

Sample 1(Required)

Sample 2

Sample 3

Sample 4

Sample 5

Campaign Attributes

Are you collecting and processing consumer opt-in?(Required)

Yes

Subscriber opt-in keywords

Words a customer can text to opt in to receive SMS. Please use a comma “,” to separate each example word.

Example: “Subscribe,Yes,Optin”

Subscriber opt-in message

This will be the message that gets sent to the customer to let them know they are now opted in to receive SMS. Example: “You are now subscribed to receive SMS from [company name]”

Are you collecting and processing consumer opt-out?(Required)

Yes

Subscriber opt-out keywords

Words a customer can text to opt out of receiving SMS. Please use a comma “,” to separate each example word. Example: “Stop,Unsubscribe,End”

Subscriber opt-out message(Required)

Message that gets sent to the customer to let them know they are now opted out of receiving SMS. Example: “You will no longer receive SMS from [company name]”

Have you implemented a response to the HELP keyword informing customers of how they can contact the message(Required)

Yes

Subscriber help keywords

Words a customer can text to get help from your company. Please use a comma “,” to separate each example word. Example: “Help,Assist”

Subscriber help message(Required)

Message that gets sent to the customer to let them know how to receive help. Example: “We see you are requesting help, please call [company number] for assistance.”

Will more than 50 phone numbers be used for this campaign?(Required)

Yes

Please note if you intend on using more than 50 numbers there is an additional step once this application has been approved by the 3rd party aggregator. A SPARK team member will reach out to you to clarify this after approval.

Will the campaign include content related to direct lending or other loan arrangements?(Required)

Yes

Are you using an embedded link of any kind?(Required)

Yes

Are you using any embedded phone number beyond the contact number in the HELP response?(Required)

Yes

Will the campaign include any age-gated content as defined by carrier and CTIA guidelines?(Required)

Yes

FCC Business 10-Digit SMS (10DLC) Form

Sample Messages

Campaign Attributes