FCC SMS Compliance Form | SPARK Services

FCC Business 10-Digit SMS (10DLC) Form

FCC Regulation Form to fill out by customer for 10-digit SMS to be sent for 3rd party approval.

Businesses using standard 10-digit phone numbers to send SMS messages are required to register their messaging through the 10DLC (10-Digit Long Code) ecosystem. These requirements are part of industry-wide efforts to reduce spam, scams, and unwanted messaging while helping carriers identify legitimate business SMS traffic.

This form collects the business, campaign, opt-in, messaging, and policy information required for SPARK Services to submit your 10DLC registration to the applicable messaging registries, aggregators, and carriers.

Please complete every applicable field carefully and accurately. The information submitted on this form will be used by SPARK Services to prepare and submit your campaign registration. Incomplete, inaccurate, or inconsistent information may result in the campaign being rejected during third-party vetting.

Once this form is submitted, SPARK Services will forward the provided campaign information through the applicable registration and carrier-vetting process. Processing times vary depending on the campaign, vetting provider, carrier requirements, and current application volume. Once an approval or rejection is returned, SPARK Services will communicate the result and any rejection information provided by the vetting party.

Important: SPARK Services does not approve, certify, or guarantee acceptance of a 10DLC campaign. Approval or rejection is determined by third-party registration, vetting, aggregator, and carrier systems. The submitting organization is responsible for providing accurate campaign information and for maintaining the opt-in, opt-out, Terms & Conditions, Privacy Policy, and messaging practices described in this application.

If a campaign is rejected, SPARK Services will provide the rejection information returned to us so the submitting organization can make the required corrections before resubmission.

Helpful 10DLC and SMS compliance resources:

SPARK Services – Helpful Tips for Getting Approved

The Telephone Consumer Protection Act (TCPA)

Bandwidth – 10DLC Compliance and Healthy Messaging Traffic

Bandwidth – 10DLC FAQ

By submitting this form, you are providing SPARK Services with the information to be submitted on your organization’s behalf. Please review your answers for accuracy before submitting.

Thank you.

Brand Name(Required)

Doing Business As (DBA)

Contact Email(Required)

Please use the email for the person submitting this form for communications.

Brand Support Email(Required)

Email provided to carrier for campaign

Legal Company Name(Required)

Legal Company Name

Company Website

Federal EIN(Required)

Tax Number / Tax ID / EIN

What type of legal form is the Org?(Required)

Stock Exchange(Required)

Please select the stock exchange your company is traded on.

Stock Symbol(Required)

Industry / Brand Vertical(Required)

Please chose from one of the following options.

Brand Support Phone Number(Required)

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Campaign Use Case(Required)

Select the category that most closely describes the SMS traffic this campaign will actually send. The campaign description and sample messages must match the selected use case.

Campaign Description(Required)

Describe the complete purpose of this SMS campaign. Include: Who your company is, who will receive the messages, why those customers will receive messages, and the types of messages you will send. Example: “[Company] sends SMS messages to existing customers who have opted in to receive service communications. Messages include appointment reminders, technician arrival notifications, service-ticket updates, repair-status notifications, billing/account notices, and customer-support conversations.”

Automatically Renew Campaign?(Required)

Yes

Determines whether the registered 10DLC campaign remains active and renews after its current billing period. Selecting Yes does not guarantee continued carrier acceptance or regulatory compliance.

Message Flow(Required)

Describe the complete opt-in process from beginning to end. State where the customer encounters the opt-in, what they do to provide consent, the exact page/location/phone number involved, and how that consent is recorded. Include the Privacy Policy URL and Terms & Conditions URL. State how frequently a typical subscriber may receive messages. Examples: “Message frequency varies, typically up to 5 messages per month” or “Up to 2 messages per week.” Example: Customers opt in to receive SMS messages by visiting the [Company Name] website contact form at https://example.com/contact, entering their phone number, and checking the designated SMS consent checkbox. The checkbox explains that customers agree to receive SMS messages from [Company Name] regarding service requests, appointment scheduling, account notifications, ticket updates, and customer support. Consent is not required as a condition of purchase. Opt-in information is recorded when the customer submits the form. Customers may opt out at any time by replying STOP or reply HELP for assistance. Privacy Policy: https://example.com/privacy. Terms & Conditions: https://example.com/terms.

Sample Messages

This will be examples of messages you send day to day. The more samples you can provide for use case will assist in approval. Enter a realistic example of a message recipients will actually receive. Include your brand name. Messages must match the campaign use case. At least one sample must include “Reply STOP to opt out.” If the campaign sends URLs or phone numbers, those must be represented in the samples.

Sample 1(Required)

Sample 2(Required)

Sample 3

Sample 4

Sample 5

Campaign Attributes

Are you collecting and processing consumer opt-in?(Required)

Yes

Subscriber opt-in keywords

Words a customer can text to opt in to receive SMS. Please use a comma “,” to separate each example word.

Example: “Subscribe,Yes,Optin”

Opt-In Method & Proof

Provide documented proof of opt-in. Choose one method below: (A) link to the page where customers consent, or (B) paste the exact written opt-in language the customer saw.

How will you provide proof of opt-in?(Required)

Opt-In URL

Written Opt-In Instructions

Opt-In URL(Required)

Link to the public page where the end user affirmatively opts in.

Screenshot / File Upload

Max. file size: 50 MB.

You may include a uploaded screenshot of your opt in agreement box and message posted on your website/contact page. Allowing JPG/PNG/PDF

Written Opt-In Instructions(Required)

Paste the exact opt-in language shown to users (e.g., “By entering your number and clicking ‘Subscribe’, you agree to receive SMS from . Msg/data rates may apply. Reply STOP to cancel, HELP for help.”)

Bandwidth phone format example:

"receiver": "1234567890"

Use digits only (no spaces/dashes) if requested.

Opt-In Confirmation Message(Required)

Enter the exact confirmation message sent after a subscriber opts in. It must include the brand name, message frequency, message/data rate disclosure, HELP instructions, and STOP instructions.

Opt-Out & STOP Compliance (Required)

Explain exactly how subscribers can opt out and paste the confirmation message they will receive after opting out.

Are you collecting and processing consumer opt-out?(Required)

Yes

Subscribers must be able to opt out of SMS messaging.

Subscriber opt-out keywords

Words a customer can text to opt out of receiving SMS. Please use a comma “,” to separate each example word. Example: “Stop,Unsubscribe,End”

Subscriber opt-out message(Required)

Message that gets sent to the customer to let them know they are now opted out of receiving SMS. Example: “[Company Name]: You have successfully opted out and will receive no further SMS messages from this campaign.”

Have you implemented a response to the HELP keyword informing customers of how they can contact the message(Required)

Yes

Subscriber help keywords

Words a customer can text to get help from your company. Please use a comma “,” to separate each example word. Example: “Help,Assist”

Subscriber help message(Required)

Message that gets sent to the customer to let them know how to receive help. Example: “[Company Name]: For help, call [phone], email [email], or visit [website]. Reply STOP to opt out.”

Will more than 50 phone numbers be used for this campaign?(Required)

Yes

Please note if you intend on using more than 50 numbers there is an additional step once this application has been approved by the 3rd party aggregator. A SPARK team member will reach out to you to clarify this after approval.

Will the campaign include content related to direct lending or other loan arrangements?(Required)

Yes

Are you using an embedded link of any kind?(Required)

Yes

If Yes: At least one sample message must contain an example of the type of link that will be sent.

Are you using any embedded phone number beyond the contact number in the HELP response?(Required)

Yes

If Yes: At least one sample message must contain an example embedded phone number.

Will the campaign include any age-gated content as defined by carrier and CTIA guidelines?(Required)

Yes

Does this campaign involve affiliate marketing, lead generation, or messages sent on behalf of another unrelated business?(Required)

Yes

If Yes: This campaign requires SPARK review before submission.

Terms & Conditions URL(Required)

Publicly accessible link to your Terms & Conditions.

Terms & Conditions Confirmation(Required)

Yes

I confirm the Terms & Conditions identify the brand, describe the types of SMS messages, disclose message frequency, state that message/data rates may apply, provide HELP/customer-care information, and explain how to opt out using STOP.

Publicly accessible link to your Privacy Policy.

Yes

I confirm the Privacy Policy explains how customer information is used and does not state that SMS/mobile opt-in data or consent will be sold or shared with third parties/affiliates for marketing or promotional purposes.

Are we porting numbers or only purchasing new numbers for SMS?(Required)

Porting Existing Numbers to SPARK Services

Buying New Numbers with SPARK Services

Porting: You bring your own numbers over to SPARK Services – LOA form required.

Phone Numbers to Register With This Campaign(Required)

Enter each 10-digit SMS-enabled phone number that will be assigned to this campaign. Enter one number per line. Do not include spaces or dashes. Use the + to add additional numbers.

I attest that all phone numbers submitted with this campaign are active, can receive SMS, and are assigned/authorized for this organization per 10DLC requirements.(Required)

I consent to form submission accuracy

I confirm this campaign will honor standard opt-out keywords and process opt-outs immediately.(Required)

I will honor and process standard opt-out keywords

Required keywords include (case-insensitive): STOP, UNSUBSCRIBE, END, QUIT, CANCEL (and variants).

SMS Opt-In Disclosure Confirmation(Required)

I confirm the opt-in disclosure identifies my company/brand by name.

I confirm it describes the types of SMS messages subscribers will receive.

I confirm it states the expected message frequency or that message frequency varies.

I confirm it states that message and data rates may apply.

I confirm it explains that subscribers may reply HELP for assistance.

I confirm it explains that subscribers may reply STOP to opt out.

I confirm the disclosure contains clickable links to both the Privacy Policy and Terms & Conditions.

Required to check every item

VoIP, Internet, & Computer Repair Muskogee | SPARK Services

FCC Business 10-Digit SMS (10DLC) Form

Sample Messages

Campaign Attributes

Opt-In Method & Proof

Opt-Out & STOP Compliance (Required)

End of Form