918-608-8888
sales@sparkservices.net
Do I need a modem?
YES. It is included in the price of the plan you choose.
How much does it cost?
The internet price depends on what plan you choose. Please call the office for this information. 918-608-8888
Can you send me a paper invoice?
In order for us to keep our prices and overhead down our default billing is ELECTRONIC invoices sent via EMAIL. If you must have a paper invoice mailed to you…
How do you bill me?
We send invoices electronically using e-mail and PDF files. You may also pay online using the links provided in the e-mail. Internet billing must be set up on auto pay.…
Can you troubleshoot an existing small network?
Yes. We can troubleshoot most home and small business networks even if we did not originally install it.
Do you offer onsite/ home service?
Our services are mainly onsite. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site. In some cases (few hardware issues), we have to take system to our office…
When is my monthly bill due?
The answer to this question depends on when your service was installed and setup was complete. All SPARK Services accounts are considered PREPAID which means if for example if you…
What equipment do I need to get my network setup?
To answer this question correctly, we first would need to know what you would like to do on your network. After that, we can put together a list of equipment…
Can you teach me how to upgrade my computer?
Yes. We can teach you how to upgrade your own computer, step-by-step, at your house or business.
When does my billing start for on-site computer or network repair?
We bill what is called “doorstep-to-doorstep” billing meaning we charge you from the minute we leave and are en-route to your location. This sounds like it is unfair but remember…
Do you offer net 30, 60, or 90 terms?
We will do what it takes to work with your accounts payable department. However these arrangements MUST be made in advance.
Are your prices competitive?
Our prices are in-line with industry standards. We will try our best to beat or match most competitors prices by 5% or more. In short we might not always be…