918-608-8888
Modem Returns
Once the service has been cancelled the modem will need to be returned. We will send you a return label for the modem. We do not have a purchasing option…
What are the Rural Internet Terms of Service?
AGREEMENT TO THESE TERMS ARE REQUIRED TO PLACE YOUR ORDER. 1. LTE INTERNET IS NOT CABLE INTERNET! Your speeds will fluctuate based on tower congestion and load balancing done by…
How do I get my IMEI
To find the IMEI follow these instructions. Step one: make sure you are on a device (laptop, computer, phone) that is connected to YOUR spark network. Step two: Open an…
Is there tech support?
YES. Mon-Fri 9-6 CST. There is limited support on the internet as it works off of the cell towers. If the tower goes down your internet will go down and…
Can I use my booster?
Yes. You will need to put the router in bridge modem. DO NOT make any changes to the modem.
Can I game and stream?
Yes. As long as your signal is strong enough and your tower does not have a strict NAT. This occasionally happens and we cannot change it.
How do I pay monthly bill?
All internet accounts must to be set up on auto pay. If the card declines or you do not make your payment, the service will be terminated within 48 hours.…
Is there a trial period?
Yes, we have a 14 day trial period. We will try and make it work for you. If we can't find a solution we will send you a return label.…
How much are the antennas?
We no longer carry antennas. You will be responsible for purchasing your own antennas and making sure they will work with your modem. We do have modems that will work…
Do I need an antenna?
Not always. Usually only when you have metal siding or have a metal roof. You can run a speed test outside and run a speed test inside. If your speeds…