Important Billing Updates

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SPARK Services Important Announcement

You might have already noticed that lately our invoices might look a little bit “different.”  If so this is because we have upgraded to a brand new billing system that is custom designed for tech companies.

This is the exact same system that many of you have been using already in the form of our support tickets.  Most of our customers are set up on auto-pay with a credit card or PayPal account. 

We will be transferring as much payment information as possible from the old system into the new system.  However, many older accounts that have had auto-pay enabled for many years will need to re-enter your payment details into the new system.  This is because SPARK Services does not keep stored credit card information on-hand

How can I tell what system my invoices are coming from?

Running two invoice systems can become quite confusing.  We have done our best to make it easy for our customers to be able to tell which system their invoices are coming from.  Simply put if you have an invoice from SPARK Services that is between invoice numbers 1-49999, you can identify this as our OLD system (FreshBooks).

All invoices with an invoice number of 50000 and higher are coming from our new system which we call “Syncro.”

Furthermore all estimates that are numbered 1-4999 are from our OLD system and estimates 5000 and above are coming from the new “Syncro” system.  

How can I access the new or old system?

We have added links to BOTH the old and new systems for you to access right here from our web site.  Please see the below picture to see where to access both systems.

Move your mouse over the “Customer Center” button to see the drop-down menu as shown below

SPARK Services Invoice System

How can I save my credit card on file for automatic billing? (required for all 4G LTE customers

First, you will need to log in the NEW billing portal by following the instructions above.  You should have received an invitation to our billing portal when we entered you into our billing platform.  If you do not have access to this new system yet fear not.  Simply click the link below to request access.

 

I need access to the new billing platform

Once you have gained access to the new customer portal use the below screenshot images to save your new credit card information.  

invoice-system main page
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Robert E Allen Jr

About Robert E. Allen Jr. A Journey of Integrity, Innovation, and Impact Welcome to my corner of the web, where the confluence of technology, entrepreneurship, and ethical business practices come to life. I'm Robert E. Allen Jr., a proud native of southern Ohio, where my roots run deep into the fabric of community and hard work. My journey in the tech world began at Shawnee State University, a chapter filled with exploration and the beginnings of a lifelong passion for computer science. However, my academic path took a turn toward the prestigious halls of Penn State, where I completed my degree and set the foundation for what would become a nearly three-decade-long adventure in business. Building an Empire on Principles Nearly 30 years ago, I embarked on an entrepreneurial journey, not just to start a business, but to build an empire defined by a commitment to ethical practices and community service. Inspired by the Rotary four-way test—Is it the truth? Is it fair to all concerned? Will it build goodwill and better friendships? Will it be beneficial to all concerned?—my business philosophy centers on these questions, guiding every decision and interaction. This ethos has not only shaped my professional life but has also fostered a culture of integrity, trust, and mutual respect within my company and with our clients. A Family Man at Heart Beyond the world of bits, bytes, and business, my life is rich with love and laughter, thanks to my wife and our two wonderful daughters. They are my why, the reason behind every late night, every early morning, and every decision to push the boundaries of what's possible. Together, we've created a life filled with memories, learning, and love—a true testament to the balance between professional ambition and personal fulfillment. Looking Forward As I look to the future, my goal is to continue leveraging technology to make a positive impact on the world, guided by the principles that have brought me this far. I strive to innovate, to lead with integrity, and to inspire those around me to do the same. Whether through my business endeavors, community service, or simply by being a role model to my daughters, my journey is about creating a legacy that transcends technology—a legacy of positive change, ethical leadership, and a commitment to making the world a better place for future generations. Thank you for visiting my site. I hope to not only share my journey with you but also to inspire you to pursue your passions, lead with integrity, and make a meaningful impact in your corner of the world.