You are currently viewing 7 Top Virtual Call Center Software in 2024

Dedicated software for call center enable a business to manage customer interactions all in one place. Many of today’s platforms are in the cloud compared to older or advanced call center companies and solutions. That means you don’t need a big office with rows and rows of analog phone systems and actual telephones. But don’t worry, the newer software still lets you do things like queueing people needing assistance and transferring calls between departments.

In addition, the introduction of VoIP has transformed everything – it uses the internet instead of telephone exchange for a phone connection, and it’s opened a whole new world of calling.

Here is some Virtual Call Center Software from Top Providers in 2024:

  1. Aircall

Many call center employees prefer the user experience of this relatively new all-in-one solution. Founded in 2014, Aircall boasts all the basics of virtual call center software and some. It connects to more than 60 apps and integrations. Some of the features are:

  • Voicemail
  • IVR directory
  • Call routing
  • Set business hours for receiving calls
  • Call queuing
  • Ring groups
  • Call recording
  • Call center analytics
  • Call monitoring
  • Customer Surveys
  • Call barging

  1. Zendesk

Zendesk is a leader in helpdesk software and provides its cloud-based voice solution for call centers. Its Vol technology is linked to its ticketing system, allowing agents to offer personalized, seamless support by tracking open cases. Some of the features provided are:

  • Call recording
  • Support tickets
  • Real-time reporting
  • Automatic ticket creation for each call
  • Real-time monitoring
  • Call queuing
  • Call monitoring
  • Centralized communication: calls, voicemails, texts, emails, chat, and social messaging in one space
  • IVR routing, group routing, overflow, and after-hours routing
  • Customers can request callbacks instead of waiting on hold
  • Al-powered chatbot

  1. Ameyo

Ameyo is a remote contact center tool that supports inbound and outbound calling, mobile apps, and one-one internal team chats. It also offers productivity tracking functionality. For instance, a business can monitor the employee’s performance and workload through insightful dashboards. Some features include:

  • Automatically route calls to agents who are best qualified for the issue
  • Communicate with customers over their preferred channels like WhatsApp, Twitter, or Facebook
  • Use the auto dialer to reach out to numerous leads in one go without wasting time
  • Keep track of calls and agent activity to deliver a better quality of service

  1. Talkdesk

This platform is a global customer experience provider for customer-obsessed companies. The contact center solution offers a way for businesses and customers to engage with one another. Talkdesk’s goal is to support enterprises to deliver better customer experiences through any channel and drive higher customer satisfaction, cost savings, and profitability. Some of the features include:

  • Agent Dashboard
  • Call tracking
  • Predictive dialing
  • Outbound response
  • Call scripts
  • Validate callers
  • Call forwarding
  • Multichannel integration
  • Call analytics
  • Live Report
  • Personalized greetings and voicemail transcription
  • Automated workflows and skills-based routing

  1. Dialpad Contact Center

Dialpad Contact Center has real-time Al-powered assistance, offering suggestions to the contact center agents while on a call. Dialpad boasts an impressive client list of more than 70,000 companies, including Uber, HubSpot, and Stripe. Some features include:

  • Al-powered assistance in real-time
  • Customer insights
  • Call center analytics
  • Call queuing
  • Call recording
  • Call monitoring
  • Call barging
  • IVR system
  • Integrations
  • Customer satisfaction surveys
  • International numbers
  • Voicemail
  • Real-time dashboards
  • Customers can request callbacks

  1. KrispCall

This Platform is a cloud-based communication platform that collaborates with more than 400 companies worldwide. It comes with a basic yet powerful cloud phone system that helps businesses manage personal, business, and corporate telephony requirements from a single app. The software offers practical tools to meet business needs. Some of the features include:

  • Smart IVR
  • Group Ringing and Sequential Calls
  • Developer API: embed widgets on your website
  • DND mode for agents
  • Call Recording and Monitoring
  • Global Calling
  • Intelligent Call Routing
  • Third-party RMs integration
  • Platform Independent Application

  1. CloudTalk

The platform is one of the big players in the cloud-based content market. Partnership with big names such as Mercedes Benz, DHL, Glovo, and Tech Mahindra delivers its reach. It boasts more than 2500 call centers and phone systems relying on them all over the globe. Some significant features include:

  • Automatic Tracking and recording calls
  • Smart IVR
  • Voicemail and automatic callbacks
  • 2-way synchronization
  • Advanced analytics
  • Business phone accessibility from any corner
  • Reliable operation and 24/7 monitoring
  • Call barging and whispering

The affordability of Virtual Call Center Software offered by SPARK enables communication within and outside the organization. SPARK is a computer, voice, and web company dedicated to bringing you the best in web design, networking, and computer-related services. If you are looking for reliable customer service, dependability, trust, and a cost-effective solution to your needs, get in touch with us. The expert services of our dedicated team of professionals are always at your disposal.

We also offer specialized plans tailored to your requirements, allowing you to make changes on the go, making it easier for your business to scale. SPARK gives you peace of mind by knowing you’ve made a wise and well-informed decision. Connect with us today to understand more about Virtual Call Center Software and how it can benefit your business!

Tags: , ,

Robert E. Allen Jr.

About Robert E. Allen Jr. A Journey of Integrity, Innovation, and Impact Welcome to my corner of the web, where the confluence of technology, entrepreneurship, and ethical business practices come to life. I'm Robert E. Allen Jr., a proud native of southern Ohio, where my roots run deep into the fabric of community and hard work. My journey in the tech world began at Shawnee State University, a chapter filled with exploration and the beginnings of a lifelong passion for computer science. However, my academic path took a turn toward the prestigious halls of Penn State, where I completed my degree and set the foundation for what would become a nearly three-decade-long adventure in business. Building an Empire on Principles Nearly 30 years ago, I embarked on an entrepreneurial journey, not just to start a business, but to build an empire defined by a commitment to ethical practices and community service. Inspired by the Rotary four-way test—Is it the truth? Is it fair to all concerned? Will it build goodwill and better friendships? Will it be beneficial to all concerned?—my business philosophy centers on these questions, guiding every decision and interaction. This ethos has not only shaped my professional life but has also fostered a culture of integrity, trust, and mutual respect within my company and with our clients. A Family Man at Heart Beyond the world of bits, bytes, and business, my life is rich with love and laughter, thanks to my wife and our two wonderful daughters. They are my why, the reason behind every late night, every early morning, and every decision to push the boundaries of what's possible. Together, we've created a life filled with memories, learning, and love—a true testament to the balance between professional ambition and personal fulfillment. Looking Forward As I look to the future, my goal is to continue leveraging technology to make a positive impact on the world, guided by the principles that have brought me this far. I strive to innovate, to lead with integrity, and to inspire those around me to do the same. Whether through my business endeavors, community service, or simply by being a role model to my daughters, my journey is about creating a legacy that transcends technology—a legacy of positive change, ethical leadership, and a commitment to making the world a better place for future generations. Thank you for visiting my site. I hope to not only share my journey with you but also to inspire you to pursue your passions, lead with integrity, and make a meaningful impact in your corner of the world.