FAQ

Billing FAQ

In order for us to keep our prices and overhead down our default billing is ELECTRONIC invoices sent via EMAIL.   If you must have a paper invoice mailed to you then this can be arranged by calling our office at 918-608-8888.  A fee of $4.95 per mailed invoice will be added to your bill.  We know this seems unfair however please keep in mind that in order for us to send this to you it takes supplies, postage, and manpower and all of that costs money.

We send invoices electronically using e-mail and PDF files. You may also pay online using the links provided in the e-mail.

The answer to this question depends on when your service was installed and setup was complete.   All SPARK Services accounts are considered PREPAID which means if for example if you establish services with us on the 17th of the month then this too will be y0ur next billing date.

We bill what is called “doorstep-to-doorstep” billing meaning we charge you from the minute we leave and are en-route to your location. This sounds like it is unfair but remember we have to pay for our own gas, and wear and tear on our vehicles. Other companies will just try to “hide” this charge but we do not work that way. To us it’s just doing the right thing by letting customers know exactly what they are being billed for.

We will do what it takes to work with your accounts payable department. However these arrangements MUST be made in advance.

If we can’t fix it there is absolutely 100% no charge for our services. We also provide free estimates!

General FAQ

Yes. We can troubleshoot most home and small business networks even if we did not originally install it.

Our services are mainly onsite. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site. In some cases (few hardware issues), we have to take system to our office based lab. Our prices include these services free of charge.

To answer this question correctly, we first would need to know what you would like to do on your network. After that, we can put together a list of equipment you will need. Most small networks will just need some sort of a switch or a router, some network cable, and a couple of network cards.

Yes. We can teach you how to upgrade your own computer, step-by-step, at your house or business.

Our prices are in-line with industry standards. We will try our best to beat or match most competitors prices by 5% or more. In short we might not always be the cheapest but we will always be the best because we care about you and your business.

Internet FAQ

YES. Mon-Fri 9-6 CST. There is limited support on the internet as it works off of the cell towers. If the tower goes down your internet will go down and we can’t fix that. We will put in a ticket for the issue. This will take some time to be resolved. Customers can put in their own tickets by going to the support tab on the main page.

Yes

Yes

It is auto pay. You must have a credit card on file.

No. We can only guarantee a signal. We cannot guarantee speeds. If you get the service and you can’t get a signal we will refund your money upon the return of the equipment. If you get the service and your speeds just aren’t fast enough for you then you can return the equipment and we will cancel the account. There is no refund for slow speeds.

$199.99, They are a special order and take a couple of days to come in and be reshipped out. They have to be paid for before ordering. You get 2- Yagi antennas, 2-50′ coax cables, connectors and mounting brackets.

Not always. Usually only when you have metal siding or have a metal roof. You can run a speed test outside and run a speed test inside. If your speeds are considerably higher outside then the antennas will work for you and bring the signal from outside to the inside

Our Flame modem is $19.95 per month to lease and $259.95 to purchase. When leasing the modem it is covered 100% under warranty. When purchasing you have a 1 year manufacturers limited warranty. We recommend the lease at least for the first month to make sure you are happy with the service. Any lease payments do not go toward the purchase rice of the modem.

The data limit is 400 GB per month. If you hit the limit the sim card will reset on the 18th of every month.

YES. You can use your own or purchase or lease one from us. If you have your own modem it must be an LTE modem and not locked.

$105 per month. Plus the lease on the modem $19.95 per month

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