New sim card mail-out Update as of 11/16/2021 @ 10:45 PM CST
Anyone turned off last week for over-usage were shipped out new sim cards last week. This is just a reminder that USPS is running their holiday schedule and Veterans Day was last Thursday so that is slowing down deliveries. Please be patient and you will receive the new sim card. Thank you
Internet Suspension Update as of 11/10/2021 @ 9:15 AM CST
All of the sim cards that were suspended this last weekend have been turned back on. You may need to unplug the modem for about 5 minutes, plug it back in and give it at least 10-15 minutes before trying to connect. It may take a little longer. If you have any issues please let us know the sim may need to be refreshed. If you still want to switch plans let us know and we will get that completed for you. Thank you for your patience.
Internet modem update as of 11/1/2021 @ 10:28 AM CST
We have just been informed the Netgear LB1120 will no longer be supported by the carrier after 12/1/2021. If you need a new modem we have several to choose from on our website or feel free to contact us. You are permitted to purchase your own but please call and verify it can be used on the network. If you have any questions please do not hesitate to reach out to us. Thank you for your continued business.
Internet Service Update as of 10/1/2021 @ 5:45 PM CST
Many of you received new sim cards in the mail. Before you install the new sim card please follow the instructions in the letter. You will need to change the APN on your modem. The new APN is 30691.mcs if that APN does not work try the other one. 33229.mcs
VoIP Service Update as of 10/01/2021 @2:12 PM CST
The issue has been identified and a fix is being implemented. You may see some of your services restored. Thank you for the continued patience.
VoIP Service Update as of 10/01/2021 @12:52 PM CST
We are starting to get reports of VoIP customers’ services returning to normal. We haven’t gotten an official notice that the outage has been resolved. Please continue to be patient. Thank you.
VoIP Service Update as of 10/01/2021 @12:17 PM CST
Thank you for your patience. Our engineers are continuing to investigate this service impact. Please know our goal is to get service working as soon as possible. We will keep this page updated as soon as we have more information.
VoIP Service Update as of 10/01/2021 @11:01 AM CST
Our carrier sent a notice that they are aware of intermittent VoIP outages. We are working with them to find out the cause will provide updates as we receive them. Thank you for your patience.
Internet Service Update as of 9/30/2021 @8:44 AM CST
As of last night the slow speed(under 1mbps) issues have been resolved. If you will unplug your modems for about 5 minutes and plug them back in the change will take effect. If you are still having issues please respond to the most recent ticket and the techs will take care of it for you.
Those of you who received replacement sim cards in the mail, please get them swapped out today. DON”T Forget the APN needs to be changed on your modem before it will work. You can find those instructions for your particular modem using this link www.sparkservices.net/faq If you need any help please don’t hesitate to give us a call. Thank you for your continued business and your undying patience.
VoIP Service Update as of 9/27/2021 @3:14 PM CST
The carrier support team is still investigating the cause of the outage. Thank you for your patience and support.
VoIP Service Update as of 9/27/2021 @1:22 PM CST
We have received an alert that our carrier is experiencing intermittent outages with a small number of our VoIP customers. We will continue to update this as the engineers investigate the issue. Thank you for your patience.
VoIP Service Update as of 9/22/2021 @12:58 PM CST
We have received an update the fix has been implemented and services should be returning back to normal. Please let us know if you are still experiencing issues. Thank you for your patience and support.
VoIP Service Update as of 9/22/2021 @11:13 AM CST
We are aware that there are some voice quality issues. We are working with our support to find the cause and will update this page. This is affecting us too. If you try calling our office and can’t get through, please send an email to [email protected]ces.net or you can also call our alternative number
We will continue to update this page as we learn more. Thank you for your patience and support.
Internet Speed Update as of 9/20/2021 @ 4:58 PM CST
We received an update on the new APN and it is being tested this week. We apologize for the long wait as the carrier had some issues with it. Some of you will be receiving a new sim card. When you receive it please read the letter enclosed and call us to activate the sim card. Some of them will already be activated. All of the new sim cards will be in the USPS by tomorrow.
Internet Speed Update as of 9/7/2021 @ 10:04 AM CST
We expect the new changes to be completed by the carrier by the end this week. They had some issues with getting the new system tested and working. We will keep you updated when the changes take affect. Everyone should still be on the 3mbps plan. If your service is out please feel free to put in a service ticket and a tech will send it off for refresh for you. Thank you for your continuing patience and support.
VoIP Service Update as of 9-3-2021 @4:41 PM CST
All services have been restored. Thank you for your patience.
VoIP Service Update as of 9-2-2021 @5:41 PM CST
We are seeing restored service for several servers. We will continue to monitor and update once we get the all clear. Thank you for your patience.
VoIP Service Update as of 9-2-2021 @3:55 PM CST
Our carrier is experiencing intermediate outages as of 2:38PM today. This is not effecting all users. We are aware of the issue and are working with the carrier to get this resolved as quickly as possible. Thank you for your patience.
Internet Speed Update as of 9-1-2021 @1:46 PM CST
Since last update, customers were supposed to be moved back to the 12mbps plan. They are currently working on this move. Unfortunately we do not have an ETA on the completion of this. We will post an update as soon as we get an ETA. Thank you for your patience.
Internet Speed Update as of 8-30-2021 @ 3:19 PM CST
At this time everyone is being moved back to the 12mbps plan. This will be completed today. You may need to restart your modem for this to take affect. The unlimited APN should be active within the next 2 weeks. We will post an update when this happens.
Internet Speed Update as of 8-23-2021 @ 4:12 PM CST
As of Monday 08/23/2021, AT&T has sent an update to us notifying that the tower updates should be resolved this week the earliest would be this Wednesday 08/25/2021. We understand your frustrations and we are working closely with AT&T to make sure everything returns to normal and better as soon as possible. Thank you for your continued patience.
Internet Speed Update as of 8-18-2021 @ 5:00 PM CST
At this time, AT&T is repairing and updating their network and having all of our customers put on a “quiet” plan which top speeds are up to 3 mbps. This includes new activations and current customers. This is also causing issues with us activating new customers as well. The current ETA for this to be resolved will be Friday August 20th, 2021. AT&T is upgrading their network to offer truly unlimited everything to our customers which includes data and speed at no additional cost. We apologize for this inconvenience.
Special statement regarding our Rural LTE Internet services: Update at of 10-23-2020 @ 3:00 PM CST
LTE engineers have isolated the SIM card problems (not working or running slow, slow means LESS THAN 1Mbps). Engineers and account reps are actively working to resolve all these LTE related issues. We have been told that all updates have been applied; however, they still need to be pushed out to the equipment. This takes time, and more importantly, you must leave your modem on so that when your modem update hits, it is online to receive the update. Starting Saturday, October 24, restart your modem every few hours to see if this update has taken effect. You need to let the modem run for at least 30 minutes before each reboot. This is very important!
If your internet is not fully restored after Saturday morning, we were told to assume the sim card became corrupt during the update. Unfortunately, if this is the case, we will have to send you a new sim card. The new sim card will be fully activated when it arrives and will resolve any remaining issues. We no longer need your IMEI number. This is going to significantly speed up our response time for any remaining issues. Please send an email to [email protected] with the subject “New Sim Card Request,” the account holders name, and an up-to-date mailing address. We will start processing those requests first thing Monday morning. These replacement sim cards will be going out priority mail through USPS. If you would like to expedite the shipping, faster shipping methods will be available at the customer’s expense. If you choose the expedited shipping option, please include it in the request email.
Honestly, we were not prepared for the rapid influx of calls, emails, and support tickets. We have had many customers put in 15- 20 calls and support tickets. Although we understand the urgency that customers felt, this has greatly added to our lack of response time and confusion.
Going forward, we ask that customers needing support to please submit ONLY one support request. Any additional requests involving the same support issue WILL AUTOMATICALLY GET DELETED FROM THE SYSTEM. Repeat requests will cause more delays for you, our customers