System Status

VoIP Service Update as of 9/27/2021 @3:14 PM CST

The carrier support team is still investigating the cause of the outage. Thank you for your patience and support.

VoIP Service Update as of 9/27/2021 @1:22 PM CST

We have received an alert that our carrier is experiencing intermittent outages with a small number of our VoIP customers. We will continue to update this as the engineers investigate the issue. Thank you for your patience.

VoIP Service Update as of 9/22/2021 @12:58 PM CST

We have received an update the fix has been implemented and services should be returning back to normal. Please let us know if you are still experiencing issues. Thank you for your patience and support.

VoIP Service Update as of 9/22/2021 @11:13 AM CST

We are aware that there are some voice quality issues. We are working with our support to find the cause and will update this page. This is affecting us too. If you try calling our office and can’t get through, please send an email to [email protected] or you can also call our alternative number 1-918-816-4036 

We will continue to update this page as we learn more. Thank you for your patience and support. 

Internet Speed Update as of 9/20/2021 @ 4:58 PM CST

We received an update on the new APN and it is being tested this week. We apologize for the long wait as the carrier had some issues with it. Some of you will be receiving a new sim card. When you receive it please read the letter enclosed and call us to activate the sim card. Some of them will already be activated. All of the new sim cards will be in the USPS by tomorrow. 

 

Internet Speed Update as of 9/7/2021 @ 10:04 AM CST

We expect the new changes to be completed by the carrier by the end this week. They had some issues with getting the new system tested and working. We will keep you updated when the changes take affect. Everyone should still be on the 3mbps plan. If your service is out please feel free to put in a service ticket and a tech will send it off for refresh for you. Thank you for your continuing patience and support. 

VoIP Service Update as of 9-3-2021 @4:41 PM CST

All services have been restored. Thank you for your patience.

VoIP Service Update as of 9-2-2021 @5:41 PM CST

We are seeing restored service for several servers. We will continue to monitor and update once we get the all clear. Thank you for your patience. 

VoIP Service Update as of 9-2-2021 @3:55 PM CST

Our carrier is experiencing intermediate outages as of 2:38PM today. This is not effecting all users. We are aware of the issue and are working with the carrier to get this resolved as quickly as possible. Thank you for your patience.

Internet Speed Update as of 9-1-2021 @1:46 PM CST

Since last update, customers were supposed to be moved back to the 12mbps plan. They are currently working on this move. Unfortunately we do not have an ETA on the completion of this. We will post an update as soon as we get an ETA. Thank you for your patience. 

 

Internet Speed Update as of 8-30-2021 @ 3:19 PM CST

At this time everyone is being moved back to the 12mbps plan. This will be completed today. You may need to restart your modem for this to take affect. The unlimited APN should be active within the next 2 weeks. We will post an update when this happens. 

Internet Speed Update as of 8-23-2021 @ 4:12 PM CST

As of Monday 08/23/2021, AT&T has sent an update to us notifying that the tower updates should be resolved this week the earliest would be this Wednesday 08/25/2021. We understand your frustrations and we are working closely with AT&T to make sure everything returns to normal and better as soon as possible. Thank you for your continued patience.

Internet Speed Update as of 8-18-2021 @ 5:00 PM CST

At this time, AT&T is repairing and updating their network and having all of our customers put on a “quiet” plan which top speeds are up to 3 mbps. This includes new activations and current customers. This is also causing issues with us activating new customers as well. The current ETA for this to be resolved will be Friday August 20th, 2021. AT&T is upgrading their network to offer truly unlimited everything to our customers which includes data and speed at no additional cost. We apologize for this inconvenience.  

Special statement regarding our Rural LTE Internet services: Update at of 10-23-2020 @ 3:00 PM CST

LTE engineers have isolated the SIM card problems (not working or running slow, slow means LESS THAN 1Mbps).  Engineers and account reps are actively working to resolve all these LTE related issues.  We have been told that all updates have been applied; however, they still need to be pushed out to the equipment.  This takes time, and more importantly, you must leave your modem on so that when your modem update hits, it is online to receive the update.  Starting Saturday, October 24, restart your modem every few hours to see if this update has taken effect.  You need to let the modem run for at least 30 minutes before each reboot. This is very important!

If your internet is not fully restored after Saturday morning, we were told to assume the sim card became corrupt during the update. Unfortunately, if this is the case, we will have to send you a new sim card. The new sim card will be fully activated when it arrives and will resolve any remaining issues. We no longer need your IMEI number. This is going to significantly speed up our response time for any remaining issues.  Please send an email to [email protected] with the subject “New Sim Card Request,” the account holders name, and an up-to-date mailing address. We will start processing those requests first thing Monday morning. These replacement sim cards will be going out priority mail through USPS. If you would like to expedite the shipping, faster shipping methods will be available at the customer’s expense. If you choose the expedited shipping option, please include it in the request email.

Honestly, we were not prepared for the rapid influx of calls, emails, and support tickets.  We have had many customers put in 15- 20 calls and support tickets. Although we understand the urgency that customers felt, this has greatly added to our lack of response time and confusion.

Going forward, we ask that customers needing support to please submit ONLY one support request. Any additional requests involving the same support issue WILL AUTOMATICALLY GET DELETED FROM THE SYSTEM. Repeat requests will cause more delays for you, our customers

Data Center Operations
All systems are running normal 100%
VoIP Services
We are experiencing intermediate outages. 92%
Rural High Speed LTE Internet
All SIM cards have been refreshed and all systems are running normal 84%
Syncro Billing Portal
All systems are running normal 100%
Syncro Support Portal
All systems are running normal 100%