SPARK Services holiday hours as of 11/7/2022 @1:36 PM CST

SPARK Services will be closed the following days for the holiday season. We will have a tech on call for all VoIP emergencies only. Internet support will not be available as the providers are also closed these days. No new orders will be processed on these days as well. Thank you for your continued business and we hope you have a safe and happy Thanksgiving, a Merry Christmas and a Happy New Year. 

Thanksgiving: 11/24/2022-11/25/2022 Return on 11/28/2022

Christmas: 12/23/2022-11/26/2022 Return on 12/27/2022

New Years: 12/30/2022-1/2/2023 Return on 1/3/2023

 

 

 

Florida Customers 9/27/2022 @ 4:29 CST

To all of our Florida customers. Our thoughts and prayers are with you. Please be safe and if you need us for anything please don’t hesitate to give us a call. You are all in our thoughts and prayers. 

 Office Closure 9/2/2022 @ 3:35 PM 

SPARK Services offices will be closed for the Labor Day holiday so our employees can spend time with their families. We will reopen Tuesday Sept. 6, 2022. If you have a 3CX emergency please let the answering service know and the tech on call will call you back. If this is an internet issue you will need to put in a ticket and we will answer tickets on Tuesday when we return. We do not have a tech on call for internet issues. We do not have anyone on call for the holiday as our provider is closed. Thank you for your business and have a safe and happy Labor Day weekend

 

Internet Update as of 4/6/2022 @11:05 AM 

We just wanted to update you on a modem issue. The Netgear modems are no longer supported on this service. If your internet stops working you will need a new modem. We do have modems in stock. If you need a new modem please give us a call.

 True Blue Outage Update as of 3/25/2022 @3:30 PM CST

For existing internet customer we do have a new unlimited Blue plan and a Pink Plan. You can upgrade to one of these plans. It does require a new modem purchase. If you are interested in this please give us a call as we will give you a discounted price that is not on the website. 918-608-8888

 

True Blue Outage Update as of 3/24/2022 @9:00 AM CST

All of the sim cards were sent out last Thursday,Friday and Saturday. Speaking with the post office they suggested we wait until Friday to start saying packages are lost. She said they say at least 3-5 business days and they use Mon-Fri as mail does not move on Sat in every post office. If you have not received your sim card in the mail by Saturday please let us know. Just a reminder we are giving you a credit for the downtime. Thank you for your patience and business. 

 True Blue Outage Update as of 3/21/2022 8:00 AM CST

If you were affected by the outage on the True Blue plan your new sim cards are on the way. There was a mistype on the letter and the APN should be set to broadband. If you have any trouble please let us know. You can put in a ticket or call the office. Thank you for you business and patience. 

 True Blue Outage Update as of 3/17/2022 @ 1:00 PM CST

We have identified the outage issue on the Tru Blue plan. The provider was turned off by the carrier. We are in the process of sending out new sim cards. If you are experiencing and outage a sim card is on the way. If you are not experiencing a complete outage you are not affected. If you have any questions please feel free to contact us. 

 True Blue System Outage as of 3/16/2022 @ 2:18: PM CST

Thank you for your patience. We just wanted to provide an update and let you know we are still working with the provider on a solution for the outage. We will keep you updated as we are updated by them. Thank you

Some of our customers are experiencing an outage this morning. Know that we are working closely with our True Blue provider to get these lines back up and running. Please let us know if your service has been interrupted and we will get you an answer as quickly as we possibly can. Thank you for your patience. 

 True Blue Price increase as of 3/15/2022

As of 3/15/2022 True Blue internet will be increased from $99.99 to $109.95. We hate to do this but we have not had a price increase in years and we finally have to push it out. The T-Mobile will stay the same $99.99 as it is a cheaper service. We thank you for your business and hope to continue to serve you in the future. Thank you. 

 Inclement weather update as of 2/23/2022 @ 9:30 AM

We have been hit by another ice storm her in OK. We will be out of the office Wednesday 2/23/2022 and Thursday 2/24/2022. We will be answering tickets and working from home. If you have any issues please put in a ticket online. If you cannot get online feel free to call and the answering service will put one in for you. We will get to them as quickly as possible. We apologize for any inconvenience and thank you for your business. 

 

Out of Office Update as of 2/3/2022 @8:00 AM CST

Unfortunately we are out of the office Thursday 2/3/2022 and Friday 2/4/2022 due to bad weather conditions in our area. We will be back to normal business hours. Mon-Fri 9-6CST on Monday Feb 7,2022. We apologize for the inconvenience. 

 

Service issues update as of 1/28/2022 @ 4:51 PM CST

We have an update on your service. Our provider provided that they are having issues with AT&T’s software and that it’s an ongoing issue. They are hoping to have a solution by Monday. We are closed Saturday and Sunday. Please do not open new tickets as this can delay the process. Feel free to unplug and restart the modem periodically to see if the issue gets resolved. We apologize for this but we appreciate your patience.

 

New sim card mail-out Update as of 11/16/2021 @ 10:45 PM CST

Anyone turned off last week for over-usage were shipped out new sim cards last week. This is just a reminder that USPS is running their holiday schedule and Veterans Day was last Thursday so that is slowing down deliveries. Please be patient and you will receive the new sim card. Thank you

 Internet Suspension Update as of 11/10/2021 @ 9:15 AM CST

All of the sim cards that were suspended this last weekend have been turned back on. You may need to unplug the modem for about 5 minutes, plug it back in and give it at least 10-15 minutes before trying to connect. It may take a little longer. If you have any issues please let us know the sim may need to be refreshed. If you still want to switch plans let us know and we will get that completed for you. Thank you for your patience.

 Internet modem update as of 11/1/2021 @ 10:28 AM CST

We have just been informed the Netgear modems will no longer be supported by the carrier after 12/1/2021. If you need a new modem we have several to choose from on our website or feel free to contact us. You are permitted to purchase your own but please call and verify it can be used on the network. If you have any questions please do not hesitate to reach out to us. Thank you for your continued business. 

 Internet Service Update as of 10/1/2021 @ 5:45 PM CST

Many of you received new sim cards in the mail. Before you install the new sim card please follow the instructions in the letter. You will need to change the APN on your modem. The new APN is 30691.mcs if that APN does not work try the other one. 33229.mcs 

VoIP Service Update as of 10/01/2021 @2:12 PM CST

The issue has been identified and a fix is being implemented. You may see some of your services restored. Thank you for the continued patience.

VoIP Service Update as of 10/01/2021 @12:52 PM CST

We are starting to get reports of VoIP customers’ services returning to normal. We haven’t gotten an official notice that the outage has been resolved. Please continue to be patient. Thank you.

VoIP Service Update as of 10/01/2021 @12:17 PM CST

Thank you for your patience. Our engineers are continuing to investigate this service impact. Please know our goal is to get service working as soon as possible. We will keep this page updated as soon as we have more information.

VoIP Service Update as of 10/01/2021 @11:01 AM CST

Our carrier sent a notice that they are aware of intermittent VoIP outages. We are working with them to find out the cause will provide updates as we receive them. Thank you for your patience.

Internet Service Update as of 9/30/2021 @8:44 AM CST

As of last night the slow speed(under 1mbps) issues have been resolved. If you will unplug your modems for about 5 minutes and plug them back in the change will take effect. If you are still having issues please respond to the most recent ticket and the techs will take care of it for you.

Those of you who received replacement sim cards in the mail, please get them swapped out today. DON”T Forget the APN needs to be changed on your modem before it will work. You can find those instructions for your particular modem using this link www.sparkservices.net/faq If you need any help please don’t hesitate to give us a call. Thank you for your continued business and your undying patience. 

VoIP Service Update as of 9/27/2021 @3:14 PM CST

The carrier support team is still investigating the cause of the outage. Thank you for your patience and support.

VoIP Service Update as of 9/27/2021 @1:22 PM CST

We have received an alert that our carrier is experiencing intermittent outages with a small number of our VoIP customers. We will continue to update this as the engineers investigate the issue. Thank you for your patience.

VoIP Service Update as of 9/22/2021 @12:58 PM CST

We have received an update the fix has been implemented and services should be returning back to normal. Please let us know if you are still experiencing issues. Thank you for your patience and support.

VoIP Service Update as of 9/22/2021 @11:13 AM CST

We are aware that there are some voice quality issues. We are working with our support to find the cause and will update this page. This is affecting us too. If you try calling our office and can’t get through, please send an email to [email protected] or you can also call our alternative number 1-918-816-4036

We will continue to update this page as we learn more. Thank you for your patience and support. 

Internet Speed Update as of 9/20/2021 @ 4:58 PM CST

We received an update on the new APN and it is being tested this week. We apologize for the long wait as the carrier had some issues with it. Some of you will be receiving a new sim card. When you receive it please read the letter enclosed and call us to activate the sim card. Some of them will already be activated. All of the new sim cards will be in the USPS by tomorrow. 

 

Internet Speed Update as of 9/7/2021 @ 10:04 AM CST

We expect the new changes to be completed by the carrier by the end this week. They had some issues with getting the new system tested and working. We will keep you updated when the changes take affect. Everyone should still be on the 3mbps plan. If your service is out please feel free to put in a service ticket and a tech will send it off for refresh for you. Thank you for your continuing patience and support. 

VoIP Service Update as of 9-3-2021 @4:41 PM CST

All services have been restored. Thank you for your patience.

VoIP Service Update as of 9-2-2021 @5:41 PM CST

We are seeing restored service for several servers. We will continue to monitor and update once we get the all clear. Thank you for your patience. 

VoIP Service Update as of 9-2-2021 @3:55 PM CST

Our carrier is experiencing intermediate outages as of 2:38PM today. This is not effecting all users. We are aware of the issue and are working with the carrier to get this resolved as quickly as possible. Thank you for your patience.

Internet Speed Update as of 9-1-2021 @1:46 PM CST

Since last update, customers were supposed to be moved back to the 12mbps plan. They are currently working on this move. Unfortunately we do not have an ETA on the completion of this. We will post an update as soon as we get an ETA. Thank you for your patience. 

 

Internet Speed Update as of 8-30-2021 @ 3:19 PM CST

At this time everyone is being moved back to the 12mbps plan. This will be completed today. You may need to restart your modem for this to take affect. The unlimited APN should be active within the next 2 weeks. We will post an update when this happens. 

Internet Speed Update as of 8-23-2021 @ 4:12 PM CST

As of Monday 08/23/2021, AT&T has sent an update to us notifying that the tower updates should be resolved this week the earliest would be this Wednesday 08/25/2021. We understand your frustrations and we are working closely with AT&T to make sure everything returns to normal and better as soon as possible. Thank you for your continued patience.

Internet Speed Update as of 8-18-2021 @ 5:00 PM CST

At this time, AT&T is repairing and updating their network and having all of our customers put on a “quiet” plan which top speeds are up to 3 mbps. This includes new activations and current customers. This is also causing issues with us activating new customers as well. The current ETA for this to be resolved will be Friday August 20th, 2021. AT&T is upgrading their network to offer truly unlimited everything to our customers which includes data and speed at no additional cost. We apologize for this inconvenience.  

Special statement regarding our Rural LTE Internet services: Update at of 10-23-2020 @ 3:00 PM CST

LTE engineers have isolated the SIM card problems (not working or running slow, slow means LESS THAN 1Mbps).  Engineers and account reps are actively working to resolve all these LTE related issues.  We have been told that all updates have been applied; however, they still need to be pushed out to the equipment.  This takes time, and more importantly, you must leave your modem on so that when your modem update hits, it is online to receive the update.  Starting Saturday, October 24, restart your modem every few hours to see if this update has taken effect.  You need to let the modem run for at least 30 minutes before each reboot. This is very important!

If your internet is not fully restored after Saturday morning, we were told to assume the sim card became corrupt during the update. Unfortunately, if this is the case, we will have to send you a new sim card. The new sim card will be fully activated when it arrives and will resolve any remaining issues. We no longer need your IMEI number. This is going to significantly speed up our response time for any remaining issues.  Please send an email to [email protected] with the subject “New Sim Card Request,” the account holders name, and an up-to-date mailing address. We will start processing those requests first thing Monday morning. These replacement sim cards will be going out priority mail through USPS. If you would like to expedite the shipping, faster shipping methods will be available at the customer’s expense. If you choose the expedited shipping option, please include it in the request email.

Honestly, we were not prepared for the rapid influx of calls, emails, and support tickets.  We have had many customers put in 15- 20 calls and support tickets. Although we understand the urgency that customers felt, this has greatly added to our lack of response time and confusion.

Going forward, we ask that customers needing support to please submit ONLY one support request. Any additional requests involving the same support issue WILL AUTOMATICALLY GET DELETED FROM THE SYSTEM. Repeat requests will cause more delays for you, our customer