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5 Strategies for Thoughtful Brand Building During a Crisis

The pandemic is likely to have a lasting impact not just on life in general but also on businesses in the days to come. The Gross Domestic Product or GDP of most countries has taken a nosedive. So much so that companies are now extremely wary of investing money due to the current volatility in the markets. With job cuts on the rise, consumer spending has taken a hit as well. Marketing efforts are not showing positive results due to the changes in how consumers are using e-commerce, online grocery shopping, gaming, etc.

The following are some tips to help you revamp your marketing strategy and give your brand-building efforts a make-over:

1. The Customer takes Precedence Over Everything Else

As a business or a brand, your first priority must always be your customers. Your problems as a business should always come second to the problems or needs of your customer because your happiness lies in their happiness. It is imperative that you behave responsibly in order for customers to believe in your credibility and brand value.

2. Be a Ray of Sunshine on a Rainy Day

People should associate your brand with a positive feeling or thought. At the end of the day, your brand value lies in the kind of positive emotion you are able to evoke in people, which is why you must spread hope and cheer to give them something to feel good about and look forward to when times are tough. Take this opportunity to let your customers know that they are important to you and that you appreciate them for all their love and support. Show them your gratitude and do your bit for the community by boosting the morale of the masses. You could organize online concerts or giveaways; the list is endless.

3. Build a Reputation of Being an Honest and Transparent Brand

Honesty really is the best policy, and even more so when it comes to marketing and brand building. In this time of uncertainty, fear, and hopelessness, your brand should aim to stand tall as a clear, transparent, and honest business. Your branding and marketing strategies must be ethical, clear, and honest.  Become a brand that cares about its customers, not one that takes advantage of them when they are at their lowest point.

4. Listen to What the Market Is Telling You

In a world where people are constantly talking over each other and not a word of what anyone says is actually heard, be the business that listens to its customers. The only way you can give customers what they want and need is by listening to what they have to say and paying heed to their concerns. You can only build brand awareness by first showing your own awareness about the market situation and reflecting it in the way you do business, meaning that you must follow proper Coronavirus etiquette and lay emphasis on safe and socially responsible marketing. Your brand must always reflect your civic sense and responsibility towards the community and its welfare. Be a brand that cares about the people.

5. Lend a Helping Hand to Your Community

As a brand that puts the people first, you must actively lend a helping hand towards the welfare of your community. Pitching in and helping those in need is what the whole community feeling is all about. Let your customers know that you care about them and that you have their backs. Donate to worthy causes, provide free goods and services to medical workers and other such brave-hearts who are risking their lives daily for the well-being of the people. Show the community some love and it will come back to you ten-fold. Be human, be kind.

Are you unsure about how to go about building your brand? Never fear, for SPARK Services is here. We can help you with all your voice, web, and computer needs. We are big enough to help and small enough to care about our people. Let us help you. You are safe in our hands!